Website Policies

For products/services that require us to dispatch courseware to you, the first lot of the courseware will be dispatched within 25 days of successful completion of the transaction or by the stated course-start date, whichever is later.

For all products that are bought and/or paid for on this site, the following policy is applicable for refund of the fee that you pay for the product/service. This refund policy is applicable only for products/services purchased made online on globalinsitute.in the website and not for any classroom programs or correspondence courses or test series or web-based products for which the fee payment has been made at any Global Institute office.

You can request for a refund of any fees paid by you subject to the following:

For products/services that require us to dispatch courseware to you, communication of your confirmed intent to cancel your subscription must reach us before the first set of courseware is dispatched from us. Once Dispatched the Course will not be canceled or transferred under any circumstances.

For products/services that only offer on-line access, communication of your intent to cancel must reach us within 15 days from the date of Payment to the said product/service. 

In all cases where you make a refund request, the request has to come to us in either one of the two forms given below: In the form of an email sent by you from the SAME email address which was submitted by you to us at the time of registration for the product/service
In the form of a letter signed by you to reach our registered office at Global Institute, H.O. Delmon Center, 2nd Floor, Mukkam, Kozhikode, Kerala (India) by registered post/Courier.

If your refund request satisfies the above terms, the amount (after deduction of all applicable taxes and levies) would be refunded after deducting an administrative charge of Rs.150/- or 20% of the order value, whichever is higher.

If the amount for the product/service was originally paid by you through a credit card, the refund amount would be debited back to the credit card account that was used to make the original purchase. If the amount for the product/service was originally paid by you in the form of a Demand Draft or a payable-at-par cheque, the refund amount would be sent to you in the form of a Demand Draft or payable-at-par cheque/Account Transfer made in the name of the person registering for the product/service and sent to the address given by you to us at the time of registration for the product/service.

If such communication is received by us after the first set of material has been dispatched (for products/ services that require us to dispatch material to you) or if you have accessed any part of the services online (for products /services that only offer on-line access), no refund would be allowed.

The processing will normally take five working days and the amount(s) will be refunded within 45 working days after that.